At souverhome.com we offer various payment options:

Credit/Debit Cards:

• Visa
• Mastercard
• American Express
• JCB
• Maestro
• UnionPay

Digital Wallets/Mobile Payments:

• PayPal
• Apple Pay
• Google Pay

Alternative Payment Solutions:

• Klarna

Payment Process

Credit/Debit Cards:

• Authorization: When you choose to pay with your credit or debit card, simply enter your card details during checkout. We'll securely validate the information you provide.
• Validation: We double-check your details to ensure accuracy and maintain the highest level of security.
• Authorization Request: We send a request to your bank or card issuer to confirm if the transaction can be approved.
• Approval/Decline: Your bank reviews factors like account balance and fraud risk before giving us the thumbs up or down.
• Transaction Completion: If approved, the funds are swiftly transferred from your account to ours, completing your purchase seamlessly. If not, don't worry, we'll help you find another suitable payment method.

Digital Wallets/Mobile Payments:

• Setup: Link your preferred payment method to your digital wallet or mobile payment account—it's quick and easy.
• Authentication: During checkout, verify your identity using your fingerprint, face ID, or a simple PIN.
• Tokenization: Your payment details are encrypted and replaced with a unique token for added security.
• Authorization: We send this token to your digital wallet or mobile payment provider to confirm the transaction.
• Confirmation: They give us the green light or flag any issues for further review.
• Transaction Completion: With approval, funds are transferred smoothly, ensuring a hassle-free experience every time. 

Alternative Payment Solutions:

• Selection: Opt for an alternative payment method like Klarna at checkout—it's flexible and convenient.
• Approval: We'll assess your eligibility based on various factors, making sure you get the best possible payment option.
• Payment Agreement: Agree to the terms of the payment plan, whether it's installment payments or deferred billing.
• Initial Payment: Depending on the plan, you may make an initial payment or receive your items with a commitment to pay later.
• Recurring Payments (if applicable): For installment plans, subsequent payments are automatically deducted as agreed upon.
• Transaction Completion: Once payments are complete, your purchase is finalized, and you're all set to enjoy your Souverhome products to the fullest.

We strive to make every step of the payment process as smooth and secure as possible, ensuring your satisfaction and peace of mind with every purchase at Souverhome.

Why has my payment been declined?

Credit/Debit Cards:

• Reasons for Decline: Sometimes, payments using credit or debit cards may be declined due to reasons such as insufficient funds, exceeded credit limit, incorrect card details, or suspected fraud activity.
• What You Can Do: If your card payment is declined, please double-check the card details you entered, ensure you have sufficient funds or available credit, and contact your bank to verify any potential issues.

Digital Wallets/Mobile Payments:

• Reasons for Decline: While rare, digital wallet or mobile payment transactions may be declined due to issues such as connectivity problems, authentication failure, or insufficient funds in your linked account.
• What You Can Do: If your digital wallet payment is declined, please ensure you have a stable internet connection, verify your authentication method, and ensure sufficient funds are available in your linked account.

Alternative Payment Solutions:

• Reasons for Decline: With alternative payment solutions like Klarna, declines may occur if you don't meet the eligibility criteria, such as creditworthiness, or if there are issues with your payment history.
• What You Can Do: If your alternative payment is declined, please review the eligibility requirements, check your credit status if applicable, and contact the alternative payment provider for further assistance.

At Souverhome, we understand that payment declines can be frustrating, but we're here to help you navigate through any issues you encounter. If you experience a payment decline or need assistance with your transaction, please don't hesitate to reach out to our customer support team：support@souverhome.com. We're dedicated to ensuring that your shopping experience with us is smooth, convenient, and enjoyable from start to finish.

 

Updated June 21, 2024
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souverhome.com